Sun Retreats Rock River

This place is over priced. It does offer a lot as far as a pool, indoor toddler zone, 2 parks, jump pad, volley ball, mini golf, plenty of spaces. They have concessions and a little store. Planned activities/itinerary. Plenty of indoor space for rainy days. But - it’s very strict - we joke they have a “no fun” policy. Their new jump pad is horrible, you can’t jump on it. It used to be the kids favorite thing and is now unusable. The pool was very dirty (bugs!). Our group called several times to have this fixed with no success. It left several swimsuits with holes all over and didn’t smell good. It was decently warm and plenty of room even though it was busy. The bathrooms are nice and clean. A few toilets and showers with good pressure. There are 3 sinks and only ONE worked, leaving a huge awkward line. The canoes and paddle boats were filthy and filled with water - unusable. No e-bikes or kids little battery operated cars (no fun allowed). Only motorized options besides your vehicle is renting one of their golf carts ($$). It’s a huge place with paved roads so it’s nice to have something if you need to get to the shower house or pool. We brought bicycles. Huge old shade trees are nice depending on the site. Big community of seasonal people; although we know several who have pulled out due to increasing prices and decreasing fun. We used to stay here several times a year and now only once every 2-3 years and probably not again. Customer service used to be worse; this time the checkin lady was very pleasant! You go through the drive thru then have to park, go inside, and get checked in. Not ideal with kids and traveling - I feel like they could just hand you everything through the window. This place has been here forever, revolving names/ownership and has been growing. It is right next to Tyson but it’s not a problem besides traffic before/after shifts.

We tent camped here over the last week. The resort has a lot of amenities. The pool is huge and very nice, but too cold for me. They have a jumping pad, paddle boats/canoes, mini golf, ponds for fishing, and a welcome center that serves food and sells basic necessities. The campground was actually pretty quiet. The other campers were very friendly and always wave as they pass through. There were a lot of interesting birds and wildlife. If you are tent camping, pay attention to the site you choose and where the restrooms are. I had a little bit of a walk, but the bathrooms were in good shape and had showers. I really have no complaints at all. We would visit again.

We stayed here for 6 nights. The resort has HUGE possibilities, but it is the most corporate resort I’ve stayed at and seem to only care about the money and NOT their customers. Management of this place is definitely hurting. My Aunt and Uncle have a seasonal spot they rent, therefore I brought my camper there to camp with them. Since I was there, my cousin also brought her RV to camp with us as well. On the day she (my cousin) was checking out, she was taking her camper up to the Cordova Dragway as her daughter races. Cordova doesn’t open their gates until 2 pm, and the resort was literally 95% empty, so my cousin asked for two extra hours to check out (checkout is 11…wanted to vacate at 1) and was told she had to get her camper off of the property or pay for another day. She then asked if she could park it out front, and the attendant then asked another employee what the “daily storage rate” was even though she only needed to park it for two hours. The other employee told her she could just park it up front for the two hours. At that time, the original employee stated that if she was going back on property that she would have to pay the $10 visitor pass rate. The dock where the paddle boats are kept were disgusting as they were completely covered in goose feces, and the paddle boats themselves were not cleaned once while we were there. The splash pad was only open one of the days that we were there. Most of the time there were only two to three golf balls at the mini putt course, and sometimes there weren’t any. There are two sinks in the men’s restroom, and one of them was not working the entire stay. It literally takes ten minutes to get hot water in the showers after turning it on. This place needs work!!

It's a beautiful campground with so many fun things to do. It's a great place for a family camping trip. The staff are very nice and friendly. A few not so good: wifi constantly goes out and never works in the Q & R section, they are out of Ice A LOT! Whomever does the ordering doesn't do a very good job. The plaza hours are not accommodating to weeneders coming in later on a Friday who may need firewood or other things. Some planned activities for kids are very generic (coloring a coloring book page, crafts or bingo that the kids must pay for) Activities should be included in the expensive rate people pay to be there.

We stayed here for a family reunion and really enjoyed that there was so much for the kids to do and the resort felt very safe. Unfortunately during our stay the pool was closed and we never saw the snack bar open. They had organized activities but we never saw a schedule posted anywhere and only knew about them because they were taking place where we happened to be. None of the workers seemed to know what was going on anytime we had a question. The bathrooms are VERY far away from tent campers and close often for cleaning so you have to walk even farther. The water at the campsites tastes and smells like it comes straight out of the pond and tent sites sit right on top of each other.